A question I have been hearing a lot lately is how do you know whether an employee is putting in their hours, or not slacking off. This question seems to be particularly concerning for people in the context of working from home where the perception is that it is more prevalent.
The irony here of course is that being in the office is no measure of not slacking off, there have been many books written about different ways you can slack off whilst appearing to be busy.
I have heard tales of the productive worker that works hard all day long only later to discover they were working on a side project or even for a second employer. Long lunches, toilet breaks, extended coffee breaks, fake meetings, or just browsing the internet or discretely playing games on your mobile phone. Physical presence in an office is not an effective measure of whether you are slacking off.
The average American worker admits to wasting 2.09 hours a day, excluding lunch, according to 10,044 self-selected respondents in a survey released by America Online and Salary.com.
What does it mean to Pull your own weight?
Let’s take a little aside and explore the phrase “pulling your own weight” there are a few suggested origins of the phrase but the one I like best relates to the English Long-bowman, to be considered an ‘archer’ you had to be able to “pull your own weight” Longbows had a draw of up to 180 Lbs. You really did have to pull your own body weight.
An experienced archer could fire 12 aimed shots in a minute at ranges of 200-300 yards, although in battle they were expected to fire at a slower ‘sustainable pace’ of 6 aimed shots per minute. For context a modern bow draws at around 40 Lbs for women and 60 Lb for men.
In a modern terms we usually mean contributing proportionate to your role. We tend to think in terms of productivity and output. Despite this we often tend to focus on hours spent – hence the rise of slacking off at work, even though we can easily slack off time without being noticed, but it is far harder to slack off output or deny outcomes.
So how do you know whether your employees are working?
Personally I think that is the wrong question. When you explore deeper you discover that the employee surveys on why people slack off are far more interesting than the ways which they slack off.
Many described being bored as the primary reason, others felt that their job was easy. So it seems to be a question of engagement.
I suspect in other cases it is that you have hired the wrong people and better filtering at hiring would result in a more motivated workforce. Ironically when you have a motivated workforce getting them to take a break becomes more of a challenge.
So I guess what I am saying is that if you are a leader that is worried about whether your staff are working, then the issue is far more likely to be with you than it is with them.
- Hire the right people. (Hungry Humble, Smart)*
- Be clear what is expected of them.
- Help them understand why it is important – and who benefits from their work.
- Be interested in them as individuals.
Interestingly all of those actions fall to the leader rather than the employee.
If you follow these steps then I suspect that you won’t need to worry whether they are pulling their weight, you will be too busy trying to keep up with what they can achieve.
Where does the responsibility lay
If your employees are slacking off then it is a failure on the part of the leader not the employee. So when you hear someone ask how they can tell if an employee is doing their hours and not slacking off. Ask them if they have hired motivated people they can trust? Have they given clear objectives and set expectations? Do their employees understand the context and purpose of their role? Do you value them and do they know it?
If and when you do see someone slacking in a damaging way, take a look and see if the route cause is one of these 4 issues, you’d be surprised how often it is one of them.
What I am confident of though is that any efforts to monitor time in the office (or home) – such as time clocks, pressure sensors on seats, keystroke monitors, swipe cards on toilets, or a foreman to watch people – and of course a foreman for the foreman – obviously you need someone to watch the watchers. All will have minimal impact on people slacking but will have deeply damaging impact to productivity.
*Taken from The Ideal Team Player, by Patrick Lencioni